FAQ’s

Anti-Slip Treatment

What kind of surfaces can our product treat?

  • Ceramic Tile Floors
  • Quarry Tile Floors
  • Polished Marble Floors
  • Polished Granite Floors
  • Polished Porcelain Floors
  • Terrazzo Floors
  • Travertine Tile Floors
  • Porcelain Bathtubs
  • Swimming Pools Decks
  • Or any type of floor

How long does it last?

If it’s maintained and no coatings applied over the top Tile Rescue will warrant it for 5 years.

When can we walk on the floor?

It can be walked on after ½ an hour after the work is completed.

Is this a coating that goes on my floor?

This is not a coating that can wear off. Our Products imprints a microscopic tread pattern on the tiles that is so slight it is not visible to the eye.

Is this process dangerous for my pets?

It is not harmful to your pets after application but during the process pets should not be allowed to walk in the area that is being treated.

How long will the whole process take?

The chemicals will only be on the floor for a short time but most of the work is in the preparation, cleaning, sample test, and it needs to be rinsed three times. It would depend on how many square metres you are doing.

Color Sealing

What is grout color sealing?

Color sealing also known as grout painting, grout recolouring is applying a coating to your floor grout to hide stains. With the Tile rescue color seal it’s made from epoxy so it will not only hide permanent staining in the grout but will make it stain free

Whats the benefit of color sealing my grout?

Colour sealing will not only give a consistent grout color right through the house but will make it stain free for up to 15 years

Can I walk on the tile floors right after the Colour Seal has been applied?

Yes as soon as the technician has given your floor the final polish it’s good to be walked on.

How long does it takes for the Colour Seal to cure?

It usually takes about seven days for the Colour Seal to completely cure but its fine with normal traffic and mopping just don’t scrub it

Should all grout be sealed?

With the exception of grout that is 100% epoxy, all sanded grout should be sealed in some way especially if the grout is new it can have a premium penetrating sealer applied which will help with maintenance.

Does the grout have to be clean before the colour seal is applied?

Yes ,using Tile Rescue to do the job the grout is deep cleaned and primed before the colour seal is applied we are also an approved applicator so your warranty is genuine.

What else gets done during the process by Tile rescue?

Your tiles are machine polished and any gaps around the skirting boards or kick boards are filled.

How long does Colour Seal last?

When the tile and grout are well maintained, the protection can last over  ten to fifteen years. We recommend using the Tile Rescue All Natural cleaner which is safe on all tiles. Avoid using any harsh chemicals such as strippers or acids to clean your tile floors.

Does Tile Rescue offer a warranty on Colour Seal?

Yes, we offer an 8 year warranty against staining.

Can you match any grout colour?

Tile Rescue offers twelve basic colours but also has hundreds of Custom colours to suit your taste.

Do I need to re-apply sealer again?

No, you don’t need to re-apply grout sealer again. Unless there is a damage to your grout or tile floor.

Will the grout stains reappear?

No, stains will not re-appear if you use the right cleaners to maintain your colour sealed grout.

Why is colour seal better than replacing the grout?

COLOUR SEAL is a safe process to restore your tile grout. Replacement of tile grout is an expensive process and means removing the grout. Removing the grout will produce a lot a dust that may be hazardous, if there are some areas of grout that have come out we will replace it. Plus there is big chance of damaging tiles..

Is colour seal recommended for a high traffic area such as an office building, bathrooms, or any other commercial facilities?

Absolutely, Tile Rescue has done hundreds of commercial buildings and businesses. Surveys show that the number one complaint by clients, employees and tenants of commercial facilities is the stained looking dirty toilet floors. Colour Seal will solve this problem by making your grout look clean and stained free.

Leaking Shower Repairs

Why do showers leak?

A leaking shower recess is one of the most common building faults in most homes and is usually caused by faulty waterproofing and cracked and worn out grout which can be caused by structural movement and age. It’s a good idea to have your shower regrouted every 5 to 7 years and have flexible marine grade seals installed

A leaking shower recess can lead to structural damage and expensive repairs. As soon as a leak is suspected, it should be investigated and repaired.

Why is my shower leaking?

There are a number of causes for showers leaking, such as poor quality and ageing grout between floor and wall tiles, or defective taps or plumbing, but one of the most common causes is the gap between the floor and wall of the shower recess which is caused by vibration or movement in the floor. The grouting between the tiles is not strong enough to resist expansion, or seal the gap between and wall. So what happens? It leaks.

Silicones and other off the shelf products may work for a limited period, however to remove dirt, mould and build up will not work without a licensed tradesmen. By totally preventing water from penetrating through the gaps and joints of the shower recess we recommend the Tile Rescue Premium shower reseal without removing tiles which provides a long lasting and cost effective solution

Sealing Tiles and Stone

What type of tile should be sealed?

All natural stone tiles should be sealed such as Marble, Lime Stone, Travertine, Granite, Terracotta, and some man made tiles.

Why is it important to have my tile and grout floor sealed?

Sealing your tile and grout floor (and walls) is the only way to protect your investment from water-based and oil-based stains. A sealer prevents a spill from penetrating into the porous surface of the floor, and gives you time to clean it up.

What do sealers protect against?

A penetrating sealer repels water and oil-based contaminants, and prevents stains caused by most food and beverages. It will also protect the surface of the tile and grout from dirt and impurities and prevent them from being worked into the surface.

How do I know if my tiles have been sealed?

To find out if your tiles have been sealed simply drop some water on the surface of the tile. If the tile has been sufficiently sealed, you should see that the water beads up on the surface. The water will also ‘roll’ across the tile if you blow on it. If the water does not bead, and does roll across the surface of the tile, then either your tiles have not been sealed, or they require resealing.

How long will my sealer last?

Expected wear may vary depending on the type of sealer, the hardness and texture of surface, type of area, surface wear, frequency, and type of maintenance products used. However for most clear sealers the expected wear is up to 5 years and can be as high as 15 years. Weather conditions, harsh cleaning methods, and high-alkaline, acidic, or solvent-based cleaners will affect wear. But Tile Rescue only recommends using a premium sealer.

Should I seal my porcelain tiles?

As a rule of thumb, textured and honed porcelain doesn’t need to be sealed, but polished porcelain often does need to be. The tiny pores that accept staining are created in the polishing process. A good penetrating sealer fills these pores and sets up good stain protection. The textured tiles generally just need a good clean because of the “rough” surface. If you are not sure, do a stain test. Get a sample tile or an off-cut and try to stain it with the things common to that area. If it stains, there is a benefit to having the tile sealed.

Does my ceramic tile need to be sealed?

No. The ceramic tile is sealed in the manufacturing process. It is important, however, to seal the grout between the tiles.

How long will it take for the sealer to dry?

The drying time will depend on humidity, tile and grout porosity, and air temperature. It is safe to say that the sealer should achieve full cure in 24 hours.

Does sealing make my tiles or stone maintenance free?

Nothing is maintenance free! Sealing makes your surface easier to clean. Contaminants can sit on the surface longer, so you have more time to clean up before any staining occurs. On some unsealed tiles and stone, staining can start immediately. Think of your stone sealing product as a bottle of time. No stone sealing product will make a porous surface stain-proof, but will make it highly stain resistant. Using the correct stone cleaning products, such as that Recommended and used by Tile Rescue also makes a difference.

Will sealing my pavers or stone stop algae growing?

Sealing changes the characteristics of the tile or stone. It doesn’t change the environment. If you have a damp shady backyard the stone sealing product can’t change that. It reduces the porosity of the tile or stone and inhibits the growth and makes cleaning easier.